COVID-19 Protocols

*****UPDATED COVID-19 PROTCOLS!********* 

Starting 12/17/20, our hospital doors will be locked and we will be (re)implementing our "Car Concierge Service" (Curbside) in hopes to help protect our clients and our staff from the rising COVID-19 cases.

We are excited to announce that we now have TEXT MESSAGING as a way to let us know that you have arrived! If you would like, please text us at our clinic number: 770.307.0903. Let us know that you have arrived, your name, your pets name, and what kind of car you are in.

Clients will need to call or text us when they arrive at 770-307-0903.  We will send an employee out to get a history and bring your pet inside. You are welcome to wait in the parking lot while your pet is seen or you may drop off and pick up later if you would prefer.  The doctors will communicate with you over the phone either by call or text: whichever you prefer.  Payment will be made over the phone and receipts are emailed. If you are leaving your pet for drop off, the same protocol will be in place for pick up.  Please give us a call  when you arrive or send us a text as mentioned above. 

MEDS CANNOT BE REFILLED OVER A TEXT MESSAGE!  Please call the clinic and press 1 for the pharmacy. Please allow 24 hrs. for meds to be filled. 

If you need food, please call or text before you come to make sure we have it in stock.  Once you arrive, call or text again and we will take payment over the phone and bring it out to you. 

If you have a Euthanasia appointment, please let us know when you are about to arrive so we can make arrangements for you and tell you where to go.  We will have special protocols in place for special circumstances such as these.  

Please don't hesitate to call or text us and leave a voice mail if we don't answer and we will get back to you as soon as possible. We feel that the text messaging is going to be a huge improvement on the hold times but please bare with us as we iron out all the kinks.  Phone numbers and emails are below.  

Clinic phone: 770.307.0903 - press 0 for reception or press 1 for medication refills. Or send text to that number. 
Clinic email: [email protected]

If you, or anyone you have been in contact with has been sick or suspected to be sick, please let us know and we will do a curbside appointment for you.

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Office Hours

Braselton Office


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


9:00 am-4:00 pm


11:00 am-4:00 pm

*We will be Closed on the following Holidays: New Years Day, Memorial Day, July 4th, Labor Day, and Thanksgiving.

*We will also close at 4 pm New Year's Eve and Christmas Eve.